Refund policy

Audi Shop Accessories & Merchandise Returns Policy

1. Returns Eligibility

· Items must be returned within 20 days of purchase.

· Items must be unused, in original packaging, and in the same condition as received.

· Proof of purchase is required for all returns.

2. Non-Returnable Items

· Gift cards

· Custom or personalized items

· Items marked as final sale

3. Return Process

· Contact our customer service team at Audi Shop Enquires <audishopenquires@sytner.co.uk> to initiate a return.

· Provide your order number and reason for return.

· Our team will provide you with a return authorization and instructions.

4. Shipping

· Customers are responsible for return shipping costs.

· We recommend using a trackable shipping service or purchasing shipping insurance.

· We are not responsible for items lost or damaged during return shipping.

5. Refunds

· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

· Approved refunds will be processed within 7-10 business days to the original method of payment.

· Shipping costs are non-refundable.

6. Exchanges

· We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service team.

7. Contact Us

· For any questions or concerns regarding returns, please contact us at Audi Shop Enquires <audishopenquires@sytner.co.uk>